Story originally appeared in Retail Times on June 12, 2020. Excerpts from the story below. To see the full story visit retailtimes.co.uk.

Wayne Snyder is VP Retail Industry Strategy EMEA at Blue Yonder says: “Retailers need to act flexibly and treat this as a ‘Temporary Normal’: the ‘New Normal’ will come further down the road, when COVID-19 is no longer a threat. They must adapt to this unique scenario, making themselves flexible enough to respond to changes in shopping behavior, while also keeping staff and customers safe.“