Story originally appeared in Loss Prevention Magazine on June 23, 2020. Excerpts from the story below. To see the full story visit losspreventionmedia.com.

Wayne Snyder, vice president retail strategy, EMEA at Blue Yonder, commented, “Early indications in Asia show that customers have been most supportive of those retailers they deemed to have responded best to the crisis, and we’d expect that pattern to follow across Europe and the US. A critical learning for retailers is the need to invest in creating supply chains with greater flexibility, visibility, and automation. Here technologies such as artificial intelligence and machine learning will play a key role in helping retailers navigate future disruption, whilst still meeting customers’ expectations.”