Story originally appeared in IT In the Supply Chain on June 12, 2020. Excerpts from the story below. To see the full story visit itsupplychain.com.

As we return to some normality but with backdrop of the pandemic still in people’s minds, consumers will expect goods to be available in store to avoid making wasted trips, a store layout that keeps them safe, and a more unified digital experience overall. If retailers cannot get back up to speed and give people what they want, when they want it, many of their customers will not be back.