China Resources Vanguard Improves Order Fulfillment Rate and Customer Satisfaction with JDA
Leading Chinese retailer optimize key processes and improve order fulfillment with JDA demand forecast and order optimization solutions
JDA Software, Inc., today announced that China Resources Vanguard selected JDA® Demand, JDA® Fulfillment and JDA® Order Optimization solutions to more accurately capture consumer demand, replenish stocks and improve order fulfillment rates to provide better service to consumers.
China Resources Vanguard is a leading retail chain group of China Resources Group, founded in 1984. In 2017, China Resources Vanguard’s self-operated stores achieved sales of 103.6 billion yuan, and the total number of self-operated stores reached 3,162. It owns many famous brands, including China Resources Vanguard, Suguo, Olé, blt, V+, Tesco Express, V>nGO, Voi_la! and more.
In 2014, China Resources Vanguard acquired TESCO China and started to integrate its national retail brands with the international market. With the rapid growth of stores and its omni-channel business, China Resources Vanguard decided to further enhance its supply chain capabilities, improve service levels and customer satisfaction. By implementing JDA’s forecasting and replenishment solutions, it will be able to automatically execute accurate demand forecast, effectively connect stores with distribution centers (DCs) and upstream suppliers and perform network-wide automatic replenishment in different time periods to improve order fulfillment rates and consumer satisfaction.
Mr. Li Jingyao, CIO of China Resources Vanguard, said: “We currently have two sets of different forecast replenishment systems running at the same time, but the communication between the systems is relatively insufficient. JDA’s forecasting model is very strong, which will remove communication barriers within the organization and optimize key processes. With JDA, we will also improve forecast accuracy, correctly grasp the timing of promotions, and achieve rapid replenishment across the entire spectrum, improving supply chain-related indicators.”
Mr. Amit Bagga, President, Asia-Pacific, JDA, said: “China Resources Vanguard is our strategic customer in China and an existing JDA Category Management user. We would like to extend our great thanks to the trust of China Resources Vanguard for offering us further cooperation opportunity in the supply chain planning area. The fast development of retail has raised additional requirements to retailer chains in the control of market demand and the response speed to supply chain interruptions. For supermarkets, especially those with fresh and perishable commodities, those who can more accurately grasp consumer demand, manage all-channel orders, and flexibly and scientifically replenish goods, will be able to better serve customers and win the market.”
About China Resources Vanguard
China Resources Vanguard is a state-owned holding company group directly under the Central Government and a Fortune 500 enterprise under the China Resources Group. It owns many famous brands, including China Resources Vanguard, Suguo, Olé, blt, V+, Tesco Express, V>nGO, Voi_la!, etc. Since its inception in 1984, China Resources Vanguard has always played a leading role in sustainable development, corporate social responsibility and job creation for 30 years. In 2017, China Resources Vanguard’s self-operated stores achieved sales of 103.6 billion yuan, and the total number of self-operated stores reached 3,162. In 2014, China Resources Vanguard acquired TESCO China, which is an important step for the national retail brand to be in line with international standards and achieve leapfrog development. Up to now, after the completion of the joint venture, China Resources Vanguard has entered 242 cities in 29 provinces, autonomous regions, municipalities and special administrative regions, with a staff of 230,000.
About JDA Software, Inc.
JDA Software is the leading supply chain software provider powering today’s digital transformations. We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty. More than 4,000 global customers use our unmatched end-to-end software and SaaS solutions to unify and shorten their supply chains, increase speed of execution, and profitably deliver to their customers. Our world-class client roster includes 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running JDA, you can plan to deliver. blueyonder.com
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“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.
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