Forbes: You’re Not A SaaS Provider — You’re In ‘Customer Success’
This contributed story by Dr. Michael Feindt, strategic advisor with Blue Yonder, originally appeared in Forbes on May 20, 2020. Excerpts from the story below. To see the full story Forbes.com.
As software as a service (SaaS) becomes more of a staple model for businesses to adopt, our approach as vendors has transformed. We’re no longer just facilitators of digitalization – we’re on the front line of customer success.
For artificial intelligence (AI), this notion takes on extra significance. Here, industries like retail and the supply chain may well have realized the benefits of outsourcing their digital processes and storage to third parties and the cloud. But, as we’ve explored previously, they’re not yet as forthcoming as they should be when it comes to outsourcing the art of decision making.
This gives us a responsibility on two fronts: To leverage the SaaS trend for the enrichment of our customers and to repay their faith in a realm they’re only just coming to terms with in the form of data-driven optimization of “supply and demand.”
In The News
- Modern Materials Handling: Blue Yonder’s Logan Kluth on the Real Value of Cloud WMS
- SiliconANGLE: The Road to Intelligent Data Apps With Blue Yonder’s Chief Product Officer, Gurdip Singh
- FreightWaves Running On Ice: Prioritizing The Vaccine Supply Chain
- Sourcing Journal: Blue Yonder’s Sónia Peres On AI/ML’s Role in Fashion, Retail
- diginomica: Blue Yonder CEO Duncan Angove is on a mission to eradicate siloed supply chain thinking in the enterprise
Analyst Reports
- IDC Market Analysis Perspective: Worldwide Warehouse Management Systems, 2024
- Gartner Maximize the Value of AI in Supply Chains With “Whole Product” Use Cases
- IDC MarketScape: Worldwide Professional Services Providers for Retailers 2024 Vendor Assessment
- IDC Market Analysis Perspective: Worldwide Transportation and Logistics, 2024
- IDC Market Glance: Retail Last Mile, 3Q24
Media Relations Inquiries
Marina Renneke, APR
Global Corporate Communications Senior Director
Rossella Benti
EMEA Corporate Communications Director
Meredith Mackintosh
NA Corporate Communications Manager
mediarelationsteam@blueyonder.com
480-308-3037
Analyst Relations Inquiries
Celeste White
Vice President, Global Analyst Relations
Sarah Hart
Program Director, Global Analyst Relations
Lindsey Hiefield
Program Manager, Global Analyst Relations
analyst.relations@blueyonder.com