Story originally appeared in Logistics Viewpoints on May 6, 2020. Excerpts from the story below. To see the full story visit

When it comes to the issue of the year, Rishi pointed out that when he speaks with customers, they have noted a dynamic shift in their business due to COVID-19. Generally, there was an old way of thinking which has changed dramatically over the past few months. There were two changes that jumped out immediately to me. First, the old way of thinking was that we lived in a buyers’ market. This means that consumers could buy what they wanted, when they wanted, and how they wanted. However, there has been a shift now to a sellers’ market. … The second change was the role of e-commerce.