This IDC Market Glance outlines and examines the ecosystem of retail last-mile software and services vendors. With its high volume of individual stops, the final mile of delivery has long been the most expensive part of the fulfillment and shipping processes, requiring labor, fuel, maintenance of delivery vehicles, multistop route planning, rescheduling, idling, and downtime. It is also a carbon-intensive stretch of the journey. Technology, processes, and partnerships that manage and optimize the last mile can significantly reduce its costs while improving customer satisfaction and experience. Read the report here (subscription required).