Convenience retailer maintains superior fill rates, decreases inventory costs and enhances the customer experience with JDA

7-Eleven, Inc. has successfully deployed a range of JDA Software, Inc. solutions in the JDA Cloud including JDA® Demand, JDA® Fulfillment and JDA® Order Optimization to expertly manage its inventory and streamline its supply chain processes.

7-Eleven chose JDA in order to gain deeper visibility into its inventory to reduce high levels of out-of-stocks and decrease expiries while maintaining its expected 99 percent service levels. With JDA, 7-Eleven will fill each store’s perishable orders efficiently while planning for each store’s demand in multiple quantities and load types across multiple distribution centers.

“We have become a team of high-performing, value-added planning aficionados that has achieved extraordinary changes in a short period of time,” said Dean Burkett, 7-Eleven director of demand planning. “JDA has put 7-Eleven in a position to take control of our inventory, allowing us to maintain our expected 99 percent fill rates while managing our product expiry/write-offs down to one percent of our inventory holding costs.”

The deployment, which has been managed by JDA partner Cognizant for all technical aspects into and out of 7-Eleven’s main ERP system, has given the company better insight into its inventory as part of the planning process, and driven efficiencies across order planning and demand forecasting. JDA Services and JDA Cloud were key contributors to the project success, making the implementation agile and faster to deliver. Already, 7-Eleven has been able to cut order lead so stores can order items on their first order date. Overall, the deployment’s concise demand plan and more accurate inventory ordering enables 7-Eleven to be more proactive with its suppliers about reducing costs across the supply chain.  

“By achieving operational excellence, convenience store retailers can gain market share, increase profitability and ultimately, enhance the customer experience” said Terry Turner, JDA president of North American retail. “With JDA, 7-Eleven is increasing demand visibility across its stores and with its suppliers. Creating one consistent view of demand and inventory across its stores and distribution centers optimizes inventory levels and increases inventory turns, while leading to higher levels of customer satisfaction.”

Additional Resources:

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About 7-Eleven, Inc.

7-Eleven, Inc. is the premier name and largest chain in the convenience-retailing industry. Based in Irving, Texas, 7-Eleven operates, franchises or licenses more than 63,000 stores in 18 countries, including 10,900 in North America. Known for its iconic brands such as Slurpee®, Big Bite® and Big Gulp®, 7-Eleven has expanded into high-quality salads, side dishes, cut fruit and protein boxes, as well as pizza, chicken wings, cheeseburgers and hot chicken sandwiches. 7-Eleven offers customers industry-leading private brand products under the 7-Select® brand including healthy options, decadent treats and everyday favorites, at an outstanding value. Customers also count on 7-Eleven for payment services, self-service lockers and other convenient services. Find out more online at www.7-Eleven.com, via the 7Rewards® customer loyalty platform on the 7-Eleven mobile app, or on social media at Facebook, Twitter and Instagram.

 

About JDA Software, Inc.

JDA Software is the leading supply chain software provider powering today’s digital transformations. We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty.  More than 4,000 global customers use our unmatched end-to-end software and SaaS solutions to unify and shorten their supply chains, increase speed of execution, and profitably deliver to their customers.  Our world-class client roster includes 76 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs.  Running JDA, you can plan to deliver.  blueyonder.com

 

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“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.

 

 

JDA Software Group, Inc.
15059 N Scottsdale Rd, Ste 400
Scottsdale, AZ 85254