Story originally appeared in Total Retail on June 12, 2020. Excerpts from the story below. To see the full story visit mytotalretail.com.

While consumer spending is down overall, e-commerce is experiencing a massive boom, and it’s up to retailers to work through any kinks to ensure their online experiences are as smooth and consumer friendly as possible. As we enter a new phase of the COVID-19 pandemic, where brick-and-mortar locations begin to slowly reopen, retailers that pay close attention to consumer behaviors, and therefore adapt their operations to fit such behaviors, will be best prepared to successfully weather the storm.