We have long had to deal with disruptions of all kinds, so why do we continue to scramble when a crisis hits? Answers to this question is in the 2020 Supply Chain Visibility Report based on research by Reuters Events and eyefortransport (eft), sponsored by Blue Yonder. The report highlights the gaps between available technical capabilities and their adoption in the areas of visibility, risk management and disruptive technologies, among other issues, as symptomatic of why we are not where we should be with preparedness and response.