Supply & Demand Chain Executive: Blue Yonder Survey Finds Retailers’ E-Commerce Revenue Increase by 33% Amidst COVID-19
Story originally appeared in Supply & Demand Chain Executive on Dec. 8, 2020. Excerpts from the story below. To see the full story visit SDCExec.com.
New research from Blue Yonder, conducted by Researchscape International, reveals major fulfillment challenges are continuing for retailers given the rise in e-commerce as a result of the COVID-19 pandemic. Blue Yonder’s Future of Fulfillment Research Report, conducted in October 2020, revealed that retailers saw e-commerce revenue as a percentage of total revenue increase by 33% and 27% of retailers added fulfillment centers to meet this shift. However, the survey found that many retailers are still challenged by stock availability, profitability, visibility and accuracy, as well as labor scarcity and a lack of fulfillment automation.
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