Survey reveals that 72% of logistics providers and 66% of retailers, manufacturers and distributors suffered labor-related disruptions in the past 24 months

JDA Software, Inc., in tandem with eyefortransport (EFT), today released findings from its annual survey of three partner groups across the supply chain: logistics providers; retailers, manufacturers and distributors, and technology providers. The JDA & EFT 2019 Global Logistics Report reveals that technology continues to hold supply chains in its grasp. Artificial intelligence (AI), machine learning (ML), robotics and control towers are seeing rapidly increasing adoption for enhanced, real-time visibility, predictive analytics, customer satisfaction and more.

Labor shortage and retention will drive investment in AI/ML technology

The new survey reveals that competition for labor among third-party logistics (3PL) providers and retailers is unprecedented. 72% of respondents in logistics and 66% in retail, manufacturers and distributors indicated that they have suffered labor-related disruptions to their operations in the past 24 months. In all sectors, the overwhelming response to mitigate this risk is through training and adoption of technology.

“The labor shortage is especially challenging in the trucking industry because of the lack of drivers and alternate infrastructure,” said ElMarie Hugo, senior director, Industry Strategy, JDA.  “We expect to see an acceleration in the speed of adoption of AI and autonomous vehicles. Companies are already placing their orders for autonomous vehicles, which has in turn sparked competition among the manufacturers, like Tesla, OTTO and Mercedes-Benz, who are all raising the stakes in this ‘futuristic reality.’”

Visibility is driving data sharing collaboration between supply chain partners

As supply chains become increasingly global and complex, all three groups surveyed are turning to data sharing collaboration to increase visibility. Most respondents, including 88% of logistics providers, 87 percent of retailers, manufacturers and distributors and 74 percent of technology providers, identified visibility as the biggest reason for such collaboration.

“It is no longer enough to be reactive to events that disrupt supply chains,” said Nicholas Stylianou, Project Director, eft.  “New tools, leveraging the power of AI and ML can now predict disruptive events as far as four plus weeks into the future. Players who fail to adopt this technology will find themselves trapped in a data ice age as customers seek out partners with superior predictive capabilities embedded in their solution platforms.”

JDA and EFT are at the 3PL & Supply Chain Summit in Atlanta, June 10-12, in booth #13 where attendees can access the 2019 Global Logistics Report. JDA will also be showcasing its moonshot – the Autonomous Supply Chain!

Survey Methodology

EFT surveyed 533 supply chain executives from logistics providers, manufacturers, retailers and technology solution providers.

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Tweet this: AI, ML and robotics are no longer buzz words. Learn why in the 2019 Global Logistics Report from @JDASoftware and @eyefortransport:


About JDA Software, Inc.

JDA Software offers the leading supply chain management (SCM) platform powered by artificial intelligence (AI) and machine learning (ML).  JDA’s leading cloud solutions manage supply chains from end-to-end, spanning supply chain and retail planning, execution and delivery. Using JDA’s comprehensive SCM platform and its broad partner ecosystem, customers can better predict and shape demand, transform product delivery, fulfill more intelligently, grow revenue and profits, and deliver superior customer experiences.  JDA’s proven solutions power an Autonomous Supply ChainTM for 4,000 of the world’s leading companies including 75 of the top 100 retailers, 77 of the top 100 consumer goods companies, and 8 of the top 10 global 3PLs. Running JDA, you can plan to deliver.


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“JDA” is a trademark or registered trademark of JDA Software Group, Inc. Any trade, product or service name referenced in this document using the name “JDA” is a trademark and/or property of JDA Software Group, Inc.


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