Story originally appeared in Logistics Viewpoints on July 22, 2020. Excerpts from the story below. To see the full story visit logisticsviewpoints.com.

New ways of buying and fulfillment are adding complexity to the end-to-end supply chain. Warehouses are becoming critical nerve centers to deliver a differentiated customer experience across product availability, buying avenues, and speed of delivery without adding cost. Increasing automation will be part of the answer, but more critical will be intelligent and adaptive capabilities where automation is combined with artificial intelligence  (AI) and machine learning (ML) to continuously monitor and model the workflows and enable efficient orchestration of resources, both human and robots. At Blue Yonder, we refer to this as “Resource Orchestration.”