Logistics Manager: Analysis: Where Does Home Delivery Go After Covid-19?
Story originally appeared in the Logistics Manager on Nov. 2, 2020. Excerpts from the story below. To see the full story visit LogisticsManager.com.
Retailers need to be able to show customers different delivery options, says Wayne Snyder, vice-president of retail industry strategy, EMEA, at Blue Yonder, with the shortest timeframe usually costing more than those that will take longer.
“Consumers will then be empowered to make a choice that works for them,” he argues, “in recent months, doing this has been made more difficult by the pandemic, with some retailers dealing with sudden changes in demand, or functioning with a reduced workforce; those who are able to collaborate with delivery partners or other retailers, while also keeping control of costs, are best-positioned to overcome this kind of unexpected disruption.”
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