Story originally appeared in Supply Chain Quarterly on June 15, 2020. Excerpts from the story below. To see the full story visit supplychainquarterly.com.

“A critical learning for retailers is the need to invest in creating supply chains with greater flexibility, visibility, and automation,” added Wayne Snyder, Blue Yonder’s vice president of retail strategy for Europe, the Middle East, and Africa [EMEA]. “Here, technologies such as artificial intelligence and machine learning will play a key role in helping retailers navigate future disruption, [while] still meeting customers’ expectations.”